WE FIND LEAKS · 2 MIN READ
The damage and source may be in different places
A ceiling stain in your flat may relate to private pipework above, a communal service or another water path. The occupier above may not see any visible problem. An investigation needs evidence from the relevant accessible areas.
Bring the building contact into the plan
A landlord or managing agent can help arrange entry and identify communal service cupboards. Keep photographs, dates and previous contractor findings together. Explain any immediate electrical or ceiling safety concerns so the appropriate urgent response can be arranged.
Do not infer liability from a stain
Technical findings about the water source are distinct from decisions about ownership, liability or insurance. The report can document the investigation, while the responsible parties resolve those questions through their own arrangements. Chargeable work must be instructed by someone with authority.
Keep these points in mind
- Notify the relevant occupier or manager
- Coordinate access before the visit
- Keep the technical findings and responsibility questions distinct
This guide provides general preparation information. The right investigation depends on the property, its systems and the evidence available. For active flooding, electrical danger or an unsafe ceiling, seek urgent appropriate help rather than waiting for a routine appointment.