WE FIND LEAKS · 2 MIN READ
Identify which section is involved
The public network, the connection to the property and the private supply are different parts of a water service. Boundaries and shared arrangements can make responsibility less obvious than the nearest fence. Your water supplier can explain the arrangement relevant to the property.
Shared routes need coordination
A pipe may cross a drive or serve more than one building. Detection and repairs may require permission to access land or interrupt other supplies. Raise that early so the instruction does not assume access or authority that has not been arranged.
Define the private work
We Find Leaks investigates the agreed private plumbing scope. A public-main fault or supplier meter issue follows the water company’s process. Keep any supplier report and ask about assistance before authorising work, without assuming that all private repairs will be reimbursed.
Keep these points in mind
- Ask the supplier which section it controls
- Identify shared supplies and land access
- Keep any route drawings or inspection findings
This guide provides general preparation information. The right investigation depends on the property, its systems and the evidence available. For active flooding, electrical danger or an unsafe ceiling, seek urgent appropriate help rather than waiting for a routine appointment.